We have written recently about the problems faced at the Home Office and the impact on processing times of both in-country and entry clearance applications (see here).
In response, the Home Office has set up a centralised email inbox for applicants or their representatives to request escalation of delayed applications. The service applies only to work routes and is likely to be most used for Sponsorship licence matters and Skilled Worker applications.
Where the Home Office exceeds the service standard for any work route application, an email requesting escalation of the case should be sent to email@example.com. This applies to all work route and sponsorship applications whether lodged by standard, priority or super priority visa routes.
Additionally, it is open to request escalation of a work route application if there are compassionate and compelling circumstances which can be evidenced by supporting documentation.
This email escalation option will remain open until further notification from the Home Office.